Technical Support Response Form

1. Name:

2. Email:

3. Distributor Name:

4. Product Code & Lot Number:

5. Was the package intact upon arrival?

6. How did you store the reagents upon arrival?

Room Temperature 2-8°C -20°C

*If reagents were stored separately please specify the name and storage of each in the space below:

7. What was your sample(s) type?

8. If "Other" what was the sample type?

9. What was the species of your sample?

10. What was the collection method?

11. Was the sample diluted?

12. At what temperature has the sample been stored?

13. Has the sample been repeatedly freeze-thawed?

14. How long did it take to add samples from the first well to the last well?

15. Was the substrate transparent and colorless before used?

16. How long was the substrate incubated for?

17. At what temperature did you incubate the substrate?

18. Were the reconstituted standards or detection reagents used repeatedly?

19. What was your detection wavelength?

20. Samples & Control Raw Data - Upload File:

21. Additional Comments: