Ordering FAQs

Customers may place an order in 3 ways. Orders can be made online via pro-forma invoice, on our website, or via email by emailing orders@assaygenie.com. If you wish to send a purchase order, you can find our company under "Assay Genie" or "Reagent Genie Ireland Ltd" on your ordering system. Alternatively, orders may be placed via your local distributor. To find out where your local distributor is based click here.

Our company can be found under the supplier name "Assay Genie" or "Reagent Genie Ireland Ltd." Still can't find us? We would be happy to fill out a new supplier form to be registered as a vendor. Alternatively, orders can be placed through your local distributor.

To find out if you can directly order from us or if your order must be made via a distributor click here. Information on your local distributor can be found on this page.

Inquiries can be made online via our 'Contact Us' page. You may also contact us via email at: info@assaygenie.com or orders@assaygenie.com, or by telephone on: +353 15639720. Alternatively, an inquiry can be made via your local distributor.

To create an Assay Genie account, click on 'Register' in the top right corner of the home page. On the registration page fill out the registration details. Once complete, click the 'Create Account' button. To login, click on 'Sign in' in the top right corner of the results page (beside 'Register'). Fill in your email and password and click the 'Sign in' button.

From the account page one can:

• View details of current and previous orders.
• View previous interactions with the Customer Service team.
• Send messages to the Customer Service team once order has been confirmed.
• Update account details e.g. phone number, shipping address etc.
• Update account password.
• View your 'Recently Viewed' Products.

To change the currency of product prices click 'select currency' from the row of options at the top of screen of each web page. Options include: Euro (€), Pound (£), and US Dollar ($).

Once we have received your order a confirmation email will be sent to you. Details such as order number and estimated date of delivery will also be disclosed in this email.

If you wish to edit an order after it has been placed please contact: orders@assaygenie.com. Alternatively, you may contact us by telephone on +353 15639720.

Once your order has been placed, you will receive a confirmation email stating the estimated length of time it will take for your kit to arrive. On average, our deliveries arrive within 7-10 working days. Once your order is shipped and in transit you will receive a follow-up email with the tracking details of your parcel.

A physical copy of your invoice will be sent with your order, as well as an email copy, which will be sent once the order is shipped. Additionally, a copy of the invoice can be downloaded from our accounting software platform; Xero.

At Assay Genie we have implemented several strategies to reduce waste. These include:

• The reuse of supplier boxes and styrofoam for our exports.
• The use of recyclable ELISA and assay boxes.
• The use of fully biodegradable kit outer packaging.

We are currently trialing new eco-friendly packaging. The goal of Assay Genie is to be fully recyclable by 2021. Click here for more information on the strategies we are implementing to make Assay Genie greener.

No, but they can be recycled at the nearest recycling facility.

If you have a query and wish to contact a member of our Customer Service team you may do so by filling out the contact form on our 'Contact Us' page. Alternatively, you can email us on: sales@assaygenie.com.

Prices are tax exclusive. Countries that are tax exempt must apply Tax/VAT number otherwise 23% tax applies.

Yes. Customers may receive a quote for a bulk order discount by emailing sales@assaygenie.com. A request for a bulk order discount may also be made by filling out our contact form on our 'Contact Us' page.

Our aim is to process and ship as soon as possible. If an order needs to be canceled then it must be done within 3 days of ordering (by contacting orders@assaygenie.com). For orders that have already been shipped, there may be a cancellation fee. For more information on this please read our Terms of Sale.

To redeem a discount code, please enter the code into the 'Coupon/Gift Certificate' box if ordering online. Alternatively, if ordering via email you can include the promotional code within the email and one of our staff members will manually apply the discount to your order.

At Assay Genie we follow strict guidelines with respect to the handling of customer data. Please click here to read our full Privacy Policy. If you have any questions regarding these guidelines please contact our Customer Service team at: info@assaygenie.com.